Untact Services: Consumer Attitudes and Trends
Introduction to Untact Services and Consumer Attitudes The paradigm shift toward Untact services—a portmanteau combining “un” (absence) and “contact”—represents a fundamental transformation in how consumers interact with organizations, moving away from face-to-face exchanges toward automated, technology-mediated experiences. Originating prominently in Asian markets, particularly South Korea, this service model has rapidly gained global traction, accelerated by […]